General Manager, Operations | $170,000

General Manager, Operations
Reports To: Chief Executive Officer (CEO)
FLSA Status: Exempt
Works Closely With: Controller (Finance) and HR Manager

The General Manager, Operations leads all day-to-day manufacturing operations and provides strategic and day to day leadership for all manufacturing operations, including anodizing, metal plating, precision cleaning, quality assurance, maintenance, inventory, scheduling, shipping, environmental compliance, and safety. Reporting directly to the CEO, this role owns operational execution, production scheduling, and on-time delivery, serves as the senior point of contact for customer escalations, and leads the implementation of a database platform across production. The General Manager works closely with the Controller on financial performance and cost control, and with the HR Manager on staffing, employee relations, and workforce development. This role is responsible for delivering high-quality parts on time to semiconductor and industrial customers while maintaining productivity, regulatory compliance, profitability, and employee engagement.

Responsibilities
Operations Leadership

• Direct all production, finishing, inspection, maintenance, inventory control, and shipping operations to ensure safe, efficient, on-time, and profitable performance.
• Translate CEO direction and company objectives into operating plans, performance metrics, and priorities for the production, quality, planning, and maintenance teams.
• Partner with the Controller to analyze operational and financial performance, including labor, chemical, material, equipment, and overhead costs, and to develop operating budgets, cost reductions, and profitability improvements.
• Collaborate with sales, engineering, quality, purchasing, and customer service to ensure customer specifications, quality standards, and delivery commitments are met.
• Ensure compliance with customer, industry, environmental, and regulatory requirements, including OSHA, EPA, hazardous materials, and wastewater regulations, and support internal, customer, and third-party audits.
• Evaluate staffing, equipment, and facility capacity to support production goals and business growth, and recommend capital investments, equipment upgrades, and facility improvements to the CEO.
• Lead continuous improvement initiatives, including Lean practices, productivity improvements, waste reduction, and process optimization.
• Provide regular operational reporting to the CEO on delivery, quality, throughput, cost, safety, and key risks.

• Own production scheduling and capacity planning across all process lines to ensure parts ship on or before customer due dates.
• Lead daily production and scheduling meetings to set priorities, balance workloads across tanks, lines, and shifts, and resolve bottlenecks.
• Ensure expedite, rush, and priority orders are scheduled and tracked through completion, and that customer commit dates are realistic and met.
• Coordinate with customer service, quality, purchasing, and shipping so incoming parts, materials, chemistry, masking, and documentation are ready when needed.
• Track and report on-time delivery, past-due orders, work-in-process, and lead-time performance, and drive corrective action when delivery targets are missed.
• Communicate proactively with customers on schedule risks and recovery plans before commit dates are missed.

• Serve as the senior operations point of contact for customer escalations, including late deliveries, quality rejections, nonconformances, and returned parts.
• Lead customer-facing communication on escalated issues, including calls, meetings, and on-site visits, and set clear recovery plans and timelines.
• Drive root cause analysis and corrective and preventive actions (RCCA/CAPA), and ensure customer responses are complete, accurate, and on time.
• Ensure timely delivery of required quality documentation, including FAIRs, TIRs, certificates of conformance, and inspection reports.
• Monitor customer scorecards, quality alerts, and supplier requirements for key semiconductor customers, and act on negative trends before they escalate.

• Lead the implementation and adoption of a database system across production, including work order tracking, case management, quality data, and process monitoring.
• Work with the database system team, quality, planning, and supervisors to define production workflows, requirements, and rollout priorities.
• Ensure supervisors and operators are trained on the database system and that production data is entered accurately and consistently.
• Use the database system and ERP data to track operational metrics, identify bottlenecks, and replace manual processes with standardized digital workflows.
• Measure and report implementation progress, user adoption, and results to the CEO.

• Lead, coach, and hold accountable the production, quality, planning, and maintenance supervisors and their teams.
• Partner with the HR Manager on recruiting, onboarding, training, performance management, employee relations, and succession planning.
• Ensure compliance with company policies, safety programs, and employment practices.
• Build a culture of accountability, safety, clear communication, and continuous improvement on the production floor.

• Bachelor's degree in Engineering, Manufacturing, Operations Management, Business Management, or a related field preferred, or equivalent experience.
• Minimum of 10 years of progressive manufacturing leadership experience, including at least 5 years in a general manager, plant manager, or senior operations management role.
• Demonstrated success leading production, quality, maintenance, inventory management, environmental compliance, and continuous improvement in a multi-process manufacturing environment.
• Experience in metal finishing, anodizing, electroplating, precision cleaning, chemical processing, or semiconductor supply chain manufacturing strongly preferred.
• Proven track record improving on-time delivery through production scheduling, capacity planning, and shop floor prioritization in a high-mix, quick-turn environment.
• Proven experience managing customer escalations and leading customer-facing corrective action responses with demanding OEM customers.
• Hands-on experience leading ERP, MES, or other production software implementations, including process mapping, user training, and driving shop floor adoption.
• Knowledge of OSHA, EPA, hazardous materials, and other regulatory requirements applicable to manufacturing operations. Working knowledge of ISO 9001 or AS9100 quality systems preferred.
• Strong leadership, communication, financial acumen, and problem-solving skills, with the ability to work effectively with finance, HR, and executive leadership.
• Experience implementing Lean Manufacturing and operational excellence programs.

• Retirement Plan
• Medical and Dental Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Performance-Based Bonus Opportunities
• Short-Term and Long-Term Disability Insurance

Perfect Timing is a temporary staffing agency and direct hire recruiting firm that serves clients throughout the entire San Francisco Bay Area. We've been helping companies hire and people find jobs in the Bay Area for almost 40 years. Based in San Rafael, we specialize in temp, temp-to-hire, and direct hire placements across administrative support, accounting, finance, healthcare, government, and nonprofit sectors.
 

To apply or work with Perfect Timing as a client go to www.perfecttiming.com